SkinSpa New York

SkinSpa New York is a multi-location medspa chain offering laser hair removal, facials, massages, waxing, and cosmetic injectables across several Manhattan neighborhoods including Midtown, Flatiron, SoHo, and Midtown East. Customers frequently praise individual aestheticians for skilled treatments and professional service, with long-time clients noting unsurpassed professionalism and consistently good results over years of visits. However, the spa has drawn significant criticism on Trustpilot (1.4 stars from 543 reviews), with multiple customers reporting difficulty obtaining refunds after unsatisfactory experiences. One alarming review described contracting a staph infection requiring three rounds of antibiotics, followed by unresponsive customer service regarding a promised refund. Overall, the in-treatment experience tends to be well-reviewed when matched with the right aesthetician, but prospective clients should be cautious about purchasing large prepaid packages and should be aware of reported customer service issues around cancellations and refunds.