Richel D'Ambra Spa + Salon at The Ritz-Carlton, Philadelphia

Richel D'Ambra Spa + Salon is an award-winning luxury spa located inside The Ritz-Carlton Philadelphia building, though it operates as an independent contractor rather than a Ritz-Carlton property. The spa has won Best of Philly honors and some guests describe their massages as among the best they have ever experienced worldwide, with standout therapists like Matt and hairstylist Peter receiving frequent praise. However, reviews are notably mixed. Recurring complaints include broken lockers, cleanliness concerns in bathrooms, malfunctioning red light therapy equipment, noisy environments during massages, and pricing that feels excessive relative to the experience. Several guests note that the Ritz-Carlton branding sets expectations the spa does not consistently meet. Overall, the spa delivers a high-end experience when things go right, but inconsistency in facility upkeep and service delivery remains a common theme across review platforms. Couples seeking a luxury spa day report the most satisfaction, while solo visitors appear more critical of the value proposition.